Fort Street between 8th and 9th Ave Office E206, Zimdef House
IT Helpdesk & Ticketing
Home/IT Helpdesk & Ticketing

What the system does

01

Tickets

Log faults by email, portal or phone

02

Assignment

Route tickets to technicians by category

03

SLA

Response and resolution targets with escalation

04

Knowledge base

Self-help articles for common issues

05

IT assets

Link tickets to computers and printers

06

Reports

Ticket volumes and technician performance

How ordering works

  1. Add to your order listPick one or more systems. No payment is needed at this stage.
  2. Tell us about your organisationUsers, branches and anything you want customised.
  3. Receive a tailored quotationAccept it in your client portal in one click.
  4. Track the build and go liveFollow progress, invoices and support in your portal.
0 systems in your order listReview & request quotation →